Safety First: How HELB builds trust in our community

Secure Escrow System

• Payments are held securely until delivery confirmation, protecting shoppers from fraud
• Requests have already been paid for by the requester, so the travelers are protected
• Refunds are processed quickly in case of issues

Communication Safety

• In-app messaging system (no need to share personal contact info)
• Dispute resolution process
• 24/7 support team
• Clear terms of service

Reporting and Moderation

• Reviews all reported accounts within 24 hours
• Takes immediate action on verified violations
• Maintains a blacklist of banned users
• Continuously improves our safety measures

Good Practices for Users ✨

As community members, here are a few things you can do to help protect yourself and others:

As a traveler, you can:

• Verify the requester's identity and payment history
• Take photos of the item and the packaging to confirm the item is as described
• Keep records of the delivery and photo of receipt
• Deliver the item to the agreed location and time

As a shopper, you can:

• Make a reasonable request offer price and delivery time (~2 weeks from request date, >+10% of the item price)
• Include as much information as possible in your request
• Chat with the traveler in our platform to discuss the details of the delivery
• Confirm receipt of the item before releasing the payment

If you encounter any issues, please report them immediately to our support team in our platform, or email us at helbapp.sg@gmail.com